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STEP System Questions and Answers

 Questions and Answers

Are effluent sewer systems new? 
No. They’ve been around for decades. There are hundreds of them in the U.S., and they are highly recommended by the EPA. 

Will there be lots of service people on my property? 
No. Service time averages less than 1 hour every 5 years per home. Meter readers for water and electricity come by far more frequently. 

Will the system smell? 
No. Not if properly designed and installed. Any wastewater collection system will smell if not properly designed and installed. 

Do the pumps use a lot of electricity? 
No. The electricity to run them averages less than $1 per month. 

Do I have to do anything different, since I have an underground tank? 
You have to be careful about what goes down household drains. Read the “Do’s and Don’ts” in your Homeowner’s Manual. Actually, these “Do’s and Don’ts” also apply to people who have traditional sewer systems. With misuse, they get clogged and damaged, too. You just rarely hear about it! 

What happens to the solids that accumulate in the tank? 
The tank digests more than 80% of the solids. The rest are easily managed through planned pumping schedules. 

What happens to the effluent that leaves the tank? 
It goes to the main waste water treatment facility operated by Riviera Utilities.

What if something goes wrong with my tank? 
Each property has a control panel with an alarm. If something goes wrong, you turn off the alarm and call a plumbing contractor that is familiar with low pressure sewer systems.

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